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How does LG Solar select solar installers to become part of their network?

LG Solar has over 80 installation partners as part of the Australia-wide Authorised Solar Dealer Network. These solar installation partner companies can provide free advice about solar, inspect your premises and provide high quality installation services for solar systems and battery solutions.

With the LG dealer network, support and quality installations are only one phone call away across Australia.

Transcript

Being part of the LG Dealer Network is actually quite special. It's taken us about five years to recruit right across Australia what we call the best companies that can do solar. You remember that commercial, the fish that John West reject makes John West the best?

We're kind of doing that with solar. We've had over 40 companies wanting to join our dealer network in the last 12 months, and we've only recruited three after we thoroughly checked them out. What do our partners need to do? Excellent customer service, longterm availability, be available if there's any warranty case to promptly go out. It's the service level that we really look at.

Also we want them not just use our good panels, but they need to use good inverter solutions, they gotta use good other equipment that goes all with the system to create a really, really good longterm solution. Now, the other big issue is that in Australia right now, 690 companies, since 2011, have left the industry. Now that means those customers who've chosen these companies are without support.

Even 450 manufacturers have left the industry. Again, there is no support. You choose LG, we've been in Australia for over 20 years, we've been in existence over 60 years. You have a very, very different proposition. We have a $1 billion business in Australia. We don't just have a virtual office and can leave within five minutes.

We're here to commit, and to give you good longterm service. Now, if one of our partners decides to retire, or falls in love and moves overseas, we will put heaven and earth together to make sure we find another good installation company for that area, even if it means we have to train an air conditioning company up in the solar. It means you are not without longterm support. That's the difference with the LG partner network.

Q. Why should I use an LG Authorized Solar network installer?

The solar industry has gone through a boom-bust cycle over the past years. LG Electronics has one of the most extensive consumer product sales networks worldwide and in Australia. Being part of the network makes our LG installer’s price competitive and provides a focus on quality and customer satisfaction. Our installation partners are regularly updated on the changing government rules and regulations and the latest LG product information.

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Q. What and who are accredited solar designers / installers?

To be eligible for government rebates, the designer and installer of your solar PV system must be accredited by the Clean Energy Council. The Clean Energy Council’s accreditation scheme ensures that accredited designers and installers of solar PV power systems:

  1. have undergone the necessary professional training
  2. follow industry best practice
  3. adhere to Australian Standards
  4. routinely update their skills and product knowledge
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Q. How do I know if the installer is certified?

In Australia in almost every situation an accredited solar installer is required to meet Standards, laws, regulatory requirements and to ensure you are eligible for any rebates or incentives.

The Clean Energy Council is a solar and renewable energy association which manages the accreditation scheme and collaborates with training institutions to deliver specialist training for installers. A number of different training streams exist including provisional accreditation, design only, installation only, off grid only and micro hydro and wind systems only.

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Q. Questions to ask your solar installer before you buy?
  1. What is the estimated annual production in KW/h of my system in its installation position?
  2. What is the estimated solar electricity production in the best and worst months? See our output calculator.
  3. Who will service and maintain the solar system? Get an address and contact details, preferably of someone reasonably locally.
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LG Solar has over 80 installation partners as part of the Australia-wide Authorised Solar Dealer Network. These solar installation partner companies can provide free advice about solar, inspect your premises and provide high quality installation services for solar systems and battery solutions.

In New Zealand, we have partnered up with Harrisons Energy Solutions to provide quality solar system installation services.

Find your local Authorised LG Solar Partner via the postcode tool below to be connected to your closest LG solar installer - support and quality installations are only one phone call away across New Zealand.

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